Refund Policy
Table of Contents
QuickJunkPro provides junk removal, cleanout, light demolition, and related services throughout the Greater Toronto Area and surrounding service areas.
This Refund & Cancellation Policy explains how cancellations, deposits, payments, refunds, and service changes are handled.
Quotes and Estimates
QuickJunkPro may provide estimates by phone, text message, online inquiry, photographs, or onsite inspection.
Unless expressly stated otherwise in writing, an estimate is not necessarily a final price.
For jobs priced according to truck space, the final price may depend on the actual amount of material loaded, the type of material, labour requirements, access conditions, and other circumstances identified at the time of service.
Where applicable, the customer will be informed of the applicable price before work proceeds.
Free Estimates
When offered, QuickJunkPro may provide free estimates.
A free estimate does not guarantee that the customer is required to use QuickJunkPro or that a specific price will remain available indefinitely.
Prices may change if the scope of work, amount of material, access conditions, or other relevant circumstances change.
Booking Confirmation
Submitting an online booking request does not necessarily mean that a service appointment has been confirmed.
An appointment may be confirmed by QuickJunkPro through phone, text message, email, booking software, or another communication method.
Customers should ensure that the contact information provided during booking is accurate.
Customer Cancellations
Customers may request cancellation or rescheduling of an appointment by contacting QuickJunkPro as soon as possible.
Where reasonable notice is provided before the scheduled appointment, QuickJunkPro will generally attempt to accommodate the cancellation or rescheduling request without a cancellation charge.
Where a crew, vehicle, equipment, or other resources have already been dispatched, or where insufficient notice is provided, a cancellation, trip, or service charge may apply where permitted by applicable law and disclosed to the customer.
No-Show or Inaccessible Property
A customer may be charged a reasonable trip or cancellation fee if:
- Nobody is available when attendance was agreed to be required;
- The crew cannot access the property;
- The customer does not provide required access;
- The address is incorrect;
- The customer prevents the crew from performing the agreed service;
- Unsafe conditions prevent the service from proceeding; or
- The customer cancels after the crew has been dispatched.
Any applicable charge will depend on the circumstances and will be communicated to the customer where practicable.
Rescheduling
Customers may request to reschedule an appointment.
QuickJunkPro will make reasonable efforts to accommodate rescheduling requests, subject to crew and vehicle availability.
Changes to the scope of work may result in a revised estimate.
Deposits
If a deposit is required for a particular service, the customer will be informed of the deposit amount and applicable terms before payment.
Deposits may be applied toward the final invoice.
The treatment of a deposit following cancellation will depend on the circumstances, the agreed booking terms, and applicable consumer-protection laws.
Payments
Payment is due according to the payment terms communicated to the customer.
Depending on the service, QuickJunkPro may accept payment by available payment methods such as credit card, debit, electronic transfer, or other approved methods.
Customers should retain their payment confirmation or receipt.
Refunds
Where a refund is approved, QuickJunkPro will generally return the applicable refundable amount using the original payment method where reasonably possible.
Refund processing times may depend on the payment provider or financial institution.
A refund may be reduced by amounts properly owing for services already performed, materials or disposal costs incurred, approved charges, or other amounts permitted by the applicable agreement and law.
Completed Services
Once a junk removal, cleanout, demolition, or related service has been completed and the customer has accepted the work, refunds are generally not available simply because the customer later changes their mind about the completed service.
This does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.
Changes to the Scope of Work
If the customer requests additional work, additional materials to be removed, demolition of additional structures, or other services beyond the original scope, QuickJunkPro may provide a revised price.
Additional work will generally proceed only after the applicable price or scope has been communicated and accepted.
Prohibited or Unexpected Materials
QuickJunkPro reserves the right to refuse materials that cannot legally or safely be transported, handled, demolished, or disposed of.
Examples may include hazardous, regulated, contaminated, or otherwise restricted materials.
If prohibited or unexpected materials are discovered, the customer may be responsible for applicable costs already incurred, where permitted by law.
Weather and Unsafe Conditions
QuickJunkPro may postpone or cancel a service when weather, road conditions, property conditions, structural concerns, or other circumstances create an unsafe working environment.
Where practical, QuickJunkPro will attempt to reschedule the service.
Refund Requests
To request a refund or raise a billing concern, contact:
QuickJunkPro
Phone: 647-760-0066
Email: info@quickjunkpro.ca
Please provide your name, service address, appointment date, invoice or booking information, and a description of the issue.
Applicable Law
This policy is intended to operate in accordance with applicable laws and regulations of Ontario and Canada.
Nothing in this policy is intended to remove or restrict a consumer right that cannot legally be waived or restricted.
Changes to This Policy
QuickJunkPro may update this Refund & Cancellation Policy from time to time.
The updated version will be posted on this page with a revised “Last Updated” date.
Contact Information
Phone: 647-760-0066
For questions regarding orders, shipping, or returns, please contact: